Copyright © 2009 Willings Services Limited, all rights reserved.
Reactive service
Willings recognises that the initial installation of a system is only part of the picture and that after sales service and maintenance are sometimes more important.
For this reason, Willings has put together a training program to provide all our service technicians with the latest products and technologies the industry has to offer.
These functions include a 24-
All contracts come with a priority response when requesting an engineer. We offer 2 types of guaranteed response cover on our contracts.
Working Hours:
This is during normal office hours only and has to be requested in writing by fax or e-
Out of Hours:
This gives you 24 hour a day cover with the same procedures as above for normal hours and access to our call centre by telephone out of hours
48 hours , means we will attend site within 2 working days from the time of the written request.
24 hours , means we will attend site the next working day from the time of the written request
12 hours, means you will have an engineer today and you will be dealt with as a priority call-out. The first available engineer will attend site.
4 hours, means the nearest available engineer will be dispatched to deal with your request.
For more information about our reactive services please contact our service department via:
e-mail:
service@willings.co.uk
or
telephone:
+44 (0) 1264 334786